Dag 1 Process Mining: from data to process insight Bekijk inhoud Introduction to Process Mining: what it is and why it works Process complexity: understand why processes run differently than expected Data collection: what data you need and where to find it Data quality: assess and improve your event log Process analysis: map the actual process flow Performance analysis: analyse processing times, waiting times, and lead times Categorising processes into quadrants: prioritise improvement potential Practical cases: hands-on with a procurement process and refund process