Dag 1 Champion training: from client to improvement leader Bekijk inhoud Continuous Improvement history and principles: the foundation of continuous improvement Overview of Lean and Six Sigma roadmaps and tools: know what to expect from improvement specialists CIMM assessment: determine your organisation’s development level CI Roles & Responsibilities: understand your role as Champion Change management: guide change and constructively deal with resistance Customer value (VOC & CTQ): translate customer needs into strategic improvement goals Hoshin Kanri X-matrix: connect strategy with projects and people Coaching and Intervision: develop a coaching style towards improvement specialists Project selection & Progress: manage for results and adjustments