From Paper Checklists to Digital Quality Management

Many organisations still work with paper checklists, separate Excel files, and different versions of the same work instruction. This makes it difficult to keep information up-to-date, demonstrably control processes, and ensure employees on the shop floor always work with the correct information.

In this episode of Symbol Talks, we speak with Jeroen Jansen, CEO and founder of Informed Group. We discuss the difference between document management and quality management, the limitations of SharePoint, and how digital solutions can support inspections, audits, incidents, complaints, and work instructions.

We also look at multilingual production floors and the possibilities of photos, videos, QR codes, and AI. One important lesson is central to this: technology only adds value when processes are well-structured and employees are involved in the change.

Want more control over quality and processes?

Do you want to better manage quality processes and make continuous improvement a structural part of your organisation? Symbol helps with training, guidance, and advice in the field of Quality Management and Operational Excellence.