Day 1 Strategy Development & Deployment: from vision to improvement plan View content History and principles of Continuous Improvement: the foundation Policy Development & Deployment: translate vision into concrete improvement actions CIMM assessment: determine your organisation’s current development level True North & Value Strategies: define the direction of your improvement organisation Hoshin Kanri X-matrix: connect strategy with projects and people Business impact / Financial impact / ROI Project Selection & Monitoring (Tollgates): drive progress and results Programme Management & Governance Overview of Lean and Six Sigma roadmaps and tools: choose the right approach Contribution of own experience: discuss your improvement organisation and challenges
Day 2 Lean Leadership: from manager to improvement leader View content Roles & Responsibilities: understand your role as Champion and Lean leader Change management: guide change and constructively manage resistance 7 Habits & 4DX: effective leadership in an improvement organisation Coaching and Intervision: develop a coaching leadership style Leadership styles & Decision making: choose the right style for each situation Contribution of own experience: discuss your challenges and learn from others Coaching / Train-the-Trainer
Day 3 Kata Coaching View content Toyota’s improvement culture: what it entails and how Toyota made it explicit Micro Skills for Kata Coaching: the practical coaching skills Coaching after receiving an answer: requirements for a good answer and what to do if it’s incorrect Kata roles and distribution: who does what and how many people are needed per role Organisational structure for continuous improvement: which structure supports Kata Hoshin Kanri made simple: implementing strategy with Kata storyboards Creating a chain of stories with Kata storyboards
Day 4 OBM Foundation: behavioural principles and pitfalls View content Introduction to OBM: what it is and why it works Introduction and inventory of issues: exchange practical experiences Universal principles of human behaviour: the scientific basis Three pitfalls in influencing behaviour: recognise what goes wrong Four strategies for behavioural change: what works and why
Day 5 OBM in Practice: from analysis to intervention View content OBM step-by-step plan for performance improvement: structured approach with exercises Case study: creating and maintaining engagement in the organisation From Business Case to behaviour specification: make behaviour concrete and measurable Exercise in behaviour specification using own case studies
Day 6 OBM Deep Dive: behavioural analysis and embedding View content Introduction to behavioural analysis: understand the relationship between antecedents, behaviour, and consequences ABC technique: systematically analyse and influence behaviour Exercise in behavioural analysis using own case studies Plenary discussion and Lessons Learned: share experiences and applicability
Day 7 AI for Process Improvement and Standardisation View content AI for standardisation of work: generate and optimise work instructions with AI AI for performance management: predict performance and support decision-making AI for problem-solving: apply AI in PDCA, 8D, and Root Cause Analysis AI for process mapping and waste elimination: automatic Value Stream Mapping and Process Mining
Day 8 AI for Automation and Predictive Analytics View content AI for process automation: AI-driven task mining and Robotic Process Automation AI for predictive analytics: prevent defects and process disruptions with AI AI for quality assessment: application of Vision and AI process assessment Hands-on session: develop effective AI prompts with ChatGPT, Power BI, UiPath, Celonis, and Minitab