8D Problem Solving Process

When addressing problems, all too often, people jump straight to the solution (‘jumping to conclusions’), without a thorough analysis of the causes. As a result, the solution is not structural, and the problem will recur. The 8D Problem Solving Process is a normalized roadmap, within which a problem is solved in eight steps. Within the automotive industry, people routinely request an 8D approach when facing issues with delivered products. Other industries are also increasingly adopting the 8D approach for problem-solving and communication.

What does the 8D Problem Solving Process training cover?

This training will cover the following topics:

• 8D methodology and practical application
• The roles in an 8D team
• Defining problems – 5W2H, process flow, process data, etc.
• Interim containment action – implementation, verification, validation
• Finding out the root causes – brainstorming, Ishikawa, 5-why, etc.
• Permanent corrective action – implementation, verification, validation
• Prevention of the recurrence of the problem

For whom

Anyone who is directly or indirectly involved in problem solving and wants to use a structured way to do so. Departments such as product development, production and quality will find added value in this.  

Objective

After this training you will be able to define problems in a structured way, analyze them, identify the cause of the problem and prevent problems structurally.  

Study Load

This one-day training requires about eight hours of additional study. resulting in a total study load of approximately 16 hours.