Privacy Policy

We take our obligations regarding your privacy and the processing and transfer of your personal data very seriously. To this end, we have taken appropriate technical and organisational measures to ensure that data transfer and storage are secure. We kindly ask you to read our privacy policy carefully as it states how and for what purposes we collect personal data and how you can submit a request to view, amend, or delete the data we hold about you.

Registration of personal data

Symbol processes personal data because our services are used and/or because this data has been provided to us. In some cases, data has been supplied by an external party, which asks us to process the data for the execution of an assignment. Symbol processes so-called ‘Ordinary personal data’ and no special or criminal personal data. Symbol processes personal data based on the following 2 principles:

• Consent of the data subject.
• The data processing is necessary for the performance of a contract.

The following criteria are taken into account:

• Freely given: data subjects have freely given consent and have not been pressured into giving consent.
• Unambiguous: there is a clear active action. For example, data subjects have signed up for a newsletter, handed over a business card, registered for a training course or event, commissioned a project, or otherwise indicated in writing or verbally that consent has been given. Consent has been given by the data subjects themselves (direct) or by a colleague (indirect).
• Informed: data subjects have been informed about Symbol’s identity. Our privacy statement and general terms and conditions can be viewed on our website. Participants in training courses and events are asked to agree to these during the registration process. Our privacy statement and general terms and conditions are also sent with quotations and assignments.
• Necessary: if there is an agreement with the data subject for which the processing of personal data is necessary.

Symbol records (personal) data for the following purposes:

• Maintaining financial administration for handling payments.
• Being able to provide goods and services to you.
• Being able to call or email you if necessary to perform our services, including sending invitations for training courses and events.
• Informing you about changes to our services and products.
• Offering you the possibility to create a personal or business account.
• Sending our newsletter and/or other physical and digital information.
• Archiving exams taken by you and exam results. We communicate these results to certification bodies and to parties for whom we carry out certification. Furthermore, we archive Lean Six Sigma projects submitted for certification.

Cookies

We use cookies on our website to improve the website and to better tailor the offer of products and services to visitors. We only use technical, functional, and analytical cookies that do not infringe on your privacy.

Cookies ensure that the website functions properly and remember visitors’ preference settings. You are not obliged to accept cookies. Our website also works without the use of cookies. In addition, you can delete all information previously stored via your browser settings. For more information about which cookies are used, read the cookie statement here.

Third parties and social media

We only provide your personal data to third parties if this is necessary for the performance of our agreement with you or to comply with a legal obligation. Symbol shares data of participants in events and training courses if these events are carried out jointly with a third party. Symbol shares data of participants taking exams with the relevant examination institutes. We have concluded a processor agreement with companies that process personal data on our behalf to ensure the same level of security and confidentiality of personal data. Symbol remains responsible for these processing activities.

During training courses and events, we sometimes take photos and video recordings. These images are used on our website, newsletters, and social media. At the beginning of each event, the trainer or consultant will indicate that you can state in advance if you do not wish to appear in such publications. If you do not report this, you agree that we may use the images.

Symbol does not sell your personal data to third parties.

Data Security

We take the protection of personal data seriously and have taken appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure, and unauthorised alteration.

In the event a data breach is discovered, we will report it to the ‘Dutch Data Protection Authority’ (AP). If there is a suspicion of poor security or indications of misuse, please contact Symbol BV’s ‘Data Protection Officer’ (DPO).

Rights of data subjects / consent

You have the right to view, correct, or delete your personal data. In addition, you have the right to withdraw your consent for data processing or to object to the processing of your personal data. You also have the right to data portability, which means that you can submit a request to us to send the personal data we hold about you in a computer file. You can send such a request to privacy@symbol.nl. We will process such a request within one week.

If you receive our newsletter, you can unsubscribe at any time by clicking on the relevant Opt-out link at the bottom of this newsletter.

Our website and/or service does not intend to collect data about website visitors who are younger than 16 years old. However, we cannot check whether a visitor is older than 16. If there is a suspicion that we have collected personal data about a minor, we ask you to report this so that we can delete the information.

We would like to point out that you have the option to file a complaint with the national supervisory authority, the ‘Dutch Data Protection Authority‘ (AP).

Symbol has appointed a ‘Data Protection Officer’ (DPO). He is responsible for personal data and privacy, together with the management. If you have any further questions or comments, please contact us via info@symbol.nl.