Quality Management: from compliance to culture

Quality management has long been associated with documentation, audits and compliance. But in modern organizations, quality should be more than a system for meeting standards. It should help teams make better decisions, improve performance and create value for customers.

In this episode of Symbol Talks, we speak with Mauricio Sampaio, an experienced quality leader with over 25 years of experience in the automotive industry across Brazil, Europe and the Netherlands. He reflects on how standards such as ISO 9001 and IATF 16949 have shaped the way organizations think about quality, and where these systems can become too bureaucratic when they lose connection with daily work.

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