Why behaviour is decisive for continuous improvement

Many organisations invest in Lean, Six Sigma, data, and improvement programmes. Yet, practice shows that sustainable change does not happen automatically. The right tools are important, but ultimately, human behaviour determines whether improvements are truly applied and secured.

In this episode of Symbol Talks, we talk to Arnold Verhagen, Master Black Belt and consultant at Symbol, about the power of Organizational Behavior Management. Drawing on his experience at companies such as Unilever and Nestlé, Arnold demonstrates why behaviour is often the deciding factor in process improvement and organisational change.

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