Penske Logistics: QMS redesigned to work for the organisation Penske Logistics had an ISO-certified quality system but was unable to work with it effectively. Processes were documented but cluttered and difficult to find. Symbol helped redesign the entire QMS in the Penske corporate identity. Result: successful recertification for ISO 9001, ISO 14001, and HACCP, and a system that is also used for customer communication.
MOSO: 30% shorter lead time through process improvement MOSO's R&D department was overloaded and a barrier to growth. Not due to a lack of talent, but because of a lack of structure and unclear ownership. Symbol provided the diagnosis and a targeted approach. Result: 30% shorter lead time and, for the first time in years, room for new product development.
Scoober: Lean foundation established in fast-growing delivery organisation Scoober suffered from silos: branches did not work in the same way and could not learn from each other. Symbol helped set up a Lean plan, strategy plan, process plan, and training plan. Result: key business processes standardised, management trained as Lean Champions, and three Lean employees active in the organisation.
ZGT: Continuous Improvement Across 50 Departments with Lean Six Sigma ZGT is building a culture of continuous improvement: improvement teams in every department, two project weeks per year, and trained Green Belts. Symbol guides the process. Result: 22 active improvement teams, a 75% success rate for the Green Belt, and a snowball effect of improvements throughout the organisation.