Create stable and predictable processes

The third CIMM level focuses on creating stable and reliable processes with predictable outcomes. The main goal of creating predictable processes is to prevent unsafe situations , stress, fire fighting, long delivery times and poor quality.

In other words, creating an environment where people know what is going to happen and where clear promises can be made to the customer. Remember that a reliable delivery date is usually better than a fast but unreliable delivery date.

Lean focuses primarily on optimizing logistics within a work environment. However, by creating stable and reliable processes, where people focus only on adding value and eliminating waste, quality usually automatically rises as well. In environments that are highly machine-dependent, “Total Productive Maintenance” (TPM) is also often applied. Furthermore, “Theory of Constraints” (TOC) or Goldratt’s Bottle neck theory is also a powerful methodology for improving processes.

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