Quality of Management

This element focuses on developing those to ensure that the strategy is successfully implemented. This depends greatly on organizational culture and the role played by leadership.

A leader’s responsibility is to facilitate improvement initiatives to achieve better results. One way to do this is to inspire, motivate and coach employees. Leaders should also encourage ideas and initiatives(Toyota KATA) and be visible at the Gemba.

What is the difference between a manager and a leader? There are many different opinions for this. In general, the manager’s job is to plan, organize and coordinate. The leader’s job is to inspire, motivate and coach. Ideally, leadership and management go hand in hand. They are not the same, but necessarily connected and complementary to each other.

“If your behavior inspires others to dream more,
learn more, do more and become more,
then you are a leader.”

Leaders maintain trusting relationships with employees by valuing their loyalty, treating them with respect, creating and maintaining relationships, encouraging belief and trust in others and treating employees fairly. Good leaders are honest and sincere, have integrity and are role models for others. They show commitment, enthusiasm and respect, believe in the organization’s values and standards, are credible and consistent, maintain a sense of vulnerability and are not complacent. Leaders coach and help employees achieve better results by supporting them, coaching them, protecting them from outside interference and being accessible.

Managers are action-oriented decision-makers, avoiding unnecessary activities, devising effective measures and promoting active employee contribution. They hold people accountable for results achieved and are strict toward non-performers. They bear clear responsibility for performance and make difficult decisions when necessary. Managers develop an effective, confident and strong management style by making the organization’s values clear and ensuring that the strategy is known and embraced by all employees in the organization.

Quality of Management focuses on the following elements:

  • Management is exemplary, has integrity, is visible and enjoys trust.
  • Management consists of strong and decisive leaders.
  • Management is able to stimulate the creative ability of employees.
  • Management allocates necessary time and resources to focus projects.
  • Management is decisive regarding “non-performers.

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